Terms and Conditions


Terms and Conditions -
 These terms and conditions govern your use of Gastrolicious website and your purchase of any Gastrolicious products, whether from the website or otherwise. by placing any order for Gastrolicious products or meal plans, you agree to be legally bound by these terms and conditions. Gastrolicious reserves the right, in its sole discretion to alter, amend, add, remove, or otherwise modify any portion of these terms and conditions at any time. by placing an order with Gastrolicious after these terms and conditions have been modified, you agree to accept all such modifications to the terms and conditions.

Disclaimer - Gastrolicious shall not be responsible or liable, under any circumstances, for any illness or health problem that may result from the consumption of its prepared foods, meals, or other products. Gastrolicious may not be appropriate for certain people including people who 1) have food allergies; 2) are under 18 years of age; or 3) suffer from a medical condition that can be adversely affected by diet. consult your physician before altering your diet or beginning any diet, nutrition, or fitness plan offered by Gastrolicious.

Not A Medical Service - Gastrolicious does not offer medical advice, either on its website or otherwise. consult a licensed physician or medical/healthcare provider if you have any medical questions about any foods, products, or meal plans offered by Gastrolicious. Gastrolicious meal prep program is not offered or intended to treat, mitigate, or cure any type of disease, sickness, or weight problem and is not a substitute for sound medical advice. nothing stated or presented by Gastrolicious, whether on the website or otherwise, is intended to be a substitute for professional medical advice, diagnosis, or treatment.

If you are breastfeeding/pregnant, our nutritional plans may not be suitable

Subscription Duration - we operate on a 6 day week and a 4 week month. 

Refund Policy - Returns are not accepted unless the food arrives, and it’s not fit for consumption. If it arrives and there’s a problem you will be responsible for sending it back to us within 24hrs with next day delivery at your own cost, in the original box with most of the meals unopened. If however it’s something to do with us we will send you out a fresh box straight away and return your postage charges. If you are not 100% satisfied with your product or there are any issues with meals please inform us within 48 hours of receiving the product, this is our “reasonable time” period. anything out with this will not be considered due to the shelf life of our product.

Cancellation Policy – All orders can be cancelled within 2 hours of payment. There will be a cancellation fee of 10% of the order.

Allergies - Gastrolicious shall not be liable for an allergic reaction you have to any foods, products, or meal plans, purchase from or delivered by Gastrolicious. we handle most allergens in our kitchen in every menu (mushrooms, celery, gluten containing foods, crustaceans, egg, fish, lupin, milk, molluscs, mustard, nuts, sesame seeds, soya). although we do take care with keeping our meals separated they could be cross contaminated in any of our meals at any time. we advise if you have any serious allergies to these groups of foods please do not order as your health will most defiantly be at risk. 

All of our meals contain an ingredients list which can be found in the app by clicking "details" when selecting a dish. please note we do not cater for specific dietary requirements as we batch cook our food, it is at the customers liability to check the ingredients prior to ordering.

Definitions - All references to "Protein" and "Carb" are references to protein source and carb source.   

Weight Loss - We do not guarantee weight loss. weight loss will vary for each person based upon their individual weight, metabolism, age, activity level, and commitment to their plan.

Limitation of Liability - In no event shall either party’s aggregate liability arising out of or related to this agreement, whether in contract, tort, or under any other theory of liability, exceed the total amount paid by you to Gastrolicious. in no event shall either party have any liability to the other party for any lost profits or revenues or for any indirect, special, incidental, consequential, cover, or punitive damages however caused, whether in contract, tort, or under any other theory of liability, and whether or not the party has been advised of the possibility of such damages. the foregoing disclaimer shall not apply to the extent prohibited by applicable law.

Indemnity - You agree to indemnify, defend, protect, and hold harmless Gastrolicious and its suppliers, licensors, affiliates, shareholders, officers, directors, employees, and agents from and against any and all claims, actions, awards, demands, damages, obligations, losses, liabilities, settlements, costs, and expenses (including, but not limited to, reasonable attorneys’ fees) arising from or relating to: 1) your use of and access to Gastrolicious programs and website; 2) your violation of any of these terms and conditions; and 3) your use of and consumption of any Gastrolicious food or other products. this indemnification shall survive the termination of these terms and your use of Gastrolicious’s site, products, and/or services.

Governing law - Gastrolicious’s goods and services and these terms shall be governed by and construed in accordance with the laws of the united kingdom, without regard to its conflict of laws rules.

Protection of Intellectual Property - Notwithstanding any provision of these terms and conditions to the contrary, in the event that you could be deemed to infringe or diminish Gastrolicious intellectual property rights, including but limited to, copyright, trademark, confidential information, good will, business reputation then Gastrolicious retains any and all rights and remedies in both law and at equity including but not limited to injunctive relief and such actions will be filed in the appropriate state courts.

Termination - Gastrolicious reserves the right to terminate your account and your access to the website for any reason or no reason, and without any advance notice.

Relationship - Neither the making of these terms nor the performance of terms shall be construed to constitute Gastrolicious or you an agent, employee, or legal representative of the other party for any purpose, nor shall these terms be deemed to establish a joint venture or partnership. other than as set forth herein, neither party shall have any right or authority to create any obligation, warranty, representation or responsibility, express or implied, on behalf of the other party in any manner whatsoever.

Severability - If any provision of these terms is found to be invalid, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms, which shall remain in full force and effect. no waiver of any provision of these terms shall be deemed a further or continuing waiver of such provision or any other provision.

Personal Information Use - We will use your personal information which you provide to us only to: Personalise content, business information or user experience, account set up and administration, delivering marketing and events communication, internal research and development purposes, providing goods and services.

Entire Agreement - These terms constitute the entire agreement between you and Gastrolicious. neither party shall be bound by any conditions, definitions, warranties, or representations with respect to any other terms or conditions except as expressly provided in these written terms

 

Privacy Policy

Introduction - Welcome to Gastrolicious Ltd. privacy notice.

Gastrolicious Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important Information About Who We Are

Purpose of This Privacy Notice: This privacy notice aims to give you information on how Gastrolicious Ltd collects and processes your personal data through your use of this Mobile App, including any data you may provide through this Mobile App when you request an invite, purchase a plan or take part in a promotion.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller: Gastrolicious Ltd is the controller and is responsible for your personal data (collectively referred to as "Gastro Meal Prep", "Gastro","we", "us" or "our" in this privacy notice).

Gastrolicious Ltd is made up of different legal entities. This privacy notice is issued on behalf of the Gastrolicious Ltd so when we mention ["Gatroliciousl"], "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the Gastrolicious Ltd responsible for processing your data. Gastrolicious Ltd is the controller and responsible for this Mobile App and the services provided to you.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact Details: Our full details are

Full name of legal entity: Gastrolicious Ltd
Name or title of person to contact: Head of Customer Experience
Email address: info@gastrolicious.co.uk

Postal address: Unit 6, Exhibition House, Addison Bridge Place, London, w14 8XP

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes To The Privacy Notice And Your Duty To Inform Us Of Changes: It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-Party Links: This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The Data We Collect About You - Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, last name, username or similar identifier.

Contact Data includes home address, email address, and telephone numbers.

Profile Data includes your username and password, your meal plan purchases or orders made by you, preferences, feedback and survey responses.

Usage Data includes information about how you use our website and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

3. How Is Your Personal Data Collected? We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity and Contact by filling in forms on our Mobile App or by corresponding with us by email or otherwise. This includes personal data you provide when you:

Apply for our services;

Create an account on our Mobile App;

Subscribe to our service or publications;

Request marketing to be sent to you;

Enter a competition, promotion or survey; or

Give us some feedback

Automated technologies or interactions. As you interact with our Mobile App, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.

Third parties. We may receive personal data about you from various third parties as set out below:

Technical Data from analytics providers such as Google based outside the EU; and

Identity Data from data brokers or aggregators such as Facebook based outside the EU.

4. How We Use Your Personal Data: We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time.

Marketing: We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional Offers From Us: We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.

Third-Party Marketing: We will get your express opt-in consent before we share your personal data with any company outside the Gastrolicious Ltd of companies for direct marketing purposes.

Opting Out: You can ask us or third parties to stop sending you marketing messages at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of service purchase.

Change of Purpose: We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures Of Your Personal Data: We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

Gastrolicious Ltd. located outside of the EEA

Third parties such as:

Google Inc. Snapchat Inc. Facebook Inc. located outside of the EEA;

The restaurant and delivery company handling your order;

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers: We share your personal data within the Gastrolicious Ltd. This will involve transferring your data outside the European Economic Area (EEA).

We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called "binding corporate rules". For further details, see European Commission: Binding corporate rules.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. Data Security: We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention: We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. Your Legal Rights: Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

No Fee Usually Required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What We May Need From You: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit To Respond: We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.